Shipping Policies
Shipping Guarantee
Silk Flowers Jungle is committed to shipping your order within 48 business hours! Customer service is priority number one at Silk Flowers Jungle and we know fast shipping is important to you, so we guarantee it!
Rules:
- This is a 48 business hour guarantee. Business hours are defined as Monday thru Friday. If you place an order on Friday evening, Saturday or Sunday our guarantee is to have your order shipped by close of business on Tuesday. (Standard holidays do not count as business hours)
- This guarantee does not apply to backorders or items that are out of stock. If an item is out of stock we will notify you via email within 48 hours.
- This guarantee does not apply to products that specifically declare shipping times that do not fall in line with our guarantee.
**Note, our guarantee is specific to the time it takes Silk Flowers Jungle to ship your order. Please see shipping delivery times below for estimated shipping times.***
Shipping Transit Times
FedEx Ground : 1-6 business days from shipping date in United States
For shipping rates to Canada, please call 403-396-4270 for shipping quote
Return Policy
Returns
You can shop with confidence knowing Silk Flowers Jungle has a no questions asked 15 day return policy. If you are unhappy with your purchase for any reason you may return your purchase for a full refund.
Directions for General Returns
Call our customer service department at 1-800-711-0544 to initiate your return. You will be provided with a RMA number (Return Merchandise Authorization Number).
Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging and all accessories must be included. Items purchased as part of a set or multi-item pack may not be returned individually.
Please package your item back into its original packaging. Include a note with your name, address, phone number and RMA number. Your account will be credited with a full refund when we receive the returned merchandise. Customer is responsible for all return shipping fees.
Returns should be sent to:
Silk Flowers Jungle
7216 NW 72nd Ave
Miami, FL 33166
Damaged Goods Policy
Damaged or Defective Merchandise
If you believe a product was shipped in error from Silkflowersjungle.com, turns out to be defective, or was damaged in transit, please contact our customer service department so we can resolve the problem. Please keep in mind that all returns must be made within 15 days of receipt.
We can be reached via e-mail at: info@silkflowersjungle.com
